Are you a master communicator with a natural talent for turning challenges into opportunities? Do you excel at building lasting relationships and crafting creative solutions that keep customers happy?

If so, we have the perfect role for you! 🎉

We are looking for a Retention Specialist to join our team in Fuengirola who wants a stabile base salary and a great commission. With a base salary of €1600/month, and an uncapped commission structure, we are confident that the right person can create customer satisfaction!

Earning 2100-2300 € or more per month are not uncommon, and the best part? Your earning potential is unlimited!


What we offer:

✅ Health and wellness benefit.

✅ Private health insurance.

✅ Beachfront office.

✅ Social activities from our activity group.

✅ A structured training program.

✅ The opportunity to be part of an outstanding Savedesk team supported by the whole company.


Requirement's for this position:

✅ Native-level in Finnish, Norwegian or Swedish.

✅ Fluent in English both spoken and written.

✅ Proven experience in customer retention, sales, or a similar customer-facing role for at least one year.
✅ Have been working with any CRM software, and  you have basic computer skills.

The Role:

As a Retention Specialist, your mission is clear: help our customers rediscover the benefits of staying with us. You'll handle requests to cancel subscriptions and transform them into moments of insight, empathy, and resolution.

Engage: Proactively listen to customers’ concerns, understand their reasons for canceling, and address issues with patience and professionalism.

Inspire: Highlight the unique value of our services tailored to each customer's needs.

Resolve: Work creatively to offer solutions, discounts, or tailored plans that make staying with us an easy choice.

Proactive churn tasks: Handle customers who are at risk of leaving before they actually churn, and then taking steps to address their potential issues and reinforce their value.

Build Loyalty: Leave every customer interaction with a sense of satisfaction, even if the outcome isn’t a retention win.

Who are we looking for?

✅ Native-level Finnish, Norwegian or Swedish speaker with excellent verbal and written communication skills.

✅ Strong negotiation and persuasion abilities, with a calm and empathetic approach.

✅ Empathetic listener who can quickly identify customer needs and offer tailored solutions.

✅ Resilient and positive attitude, even when facing challenges.

✅ Previous experience in sales, customer service/relations, or a "winback" role plus the right attitude and willingness to learn.

✅ Comfortable working with CRM systems and basic computer tools.

✅ A team player who can contribute to a positive atmosphere and create a great vibe!

Practical information:

Location: Fuengirola.

Employment type: Full time contract (37,5 hours per week).

Start: August/September.

Working hours: 08:00 - 16:00, monday - friday.



If you're ready to embrace a new challenge in a fantastic location with a rewarding career, we want to hear from you!

Send your CV and a brief cover letter outlining why you'd be a great fit for this role.

Apply Today!🚀